If the error message is not related to Sendcloud, please contact the manufacturer of the printer for support. Not responding errors - is there any error message/code? If the error message makes mention of Sendcloud or our Print Client App, make a screenshot of the error message/code and contact us at for further assistance.If you are printing a label and the printer is not responding, then the issue might be related to a bad output data or the printer is not receiving the order accordingly. Note: If you are not able to get the printer online after checking the steps suggested above, kindly contact the manufacturer of the printer for assistance because the printer might be defective. You can learn more about the printer status and how to solve printing problems on these Apple’s official articles, here and here. You will notice that a printer icon will appear on the dock, this icon will indicate the status of the printer as well: Additionally, you can also check the status of the printer if you print a document.You will see the name/model of the printer and the status.You can check the status of the printer in the settings of your OS X by following these steps: If the power LED indicator does not turn on, it might be that the power adapter is not supplying power to the printer. Status Light Indicator - Make sure that there is power to the printer and check if the power LED indicator turns on.

In case you are using a print server or the printer is being shared from another computer in your local network, please test the printer by connecting it directly to your computer. Connection - make sure that the USB cable is firmly connected to the printer and/or try with another USB cable.If the printer is not being recognized, please try the following:

Purpose: View some basic troubleshooting steps that you can follow if you are having issues printing labels on your Mac operating system.

Print test page mac